Last Updated: April 19, 2025

1. Introduction

Craple (“we”, “us”, “our”) is committed to protecting your privacy and respecting your rights regarding your personal data, in compliance with applicable data protection laws, including those in India. This policy explains your right to request the deletion of your personal data held by us and outlines the process we follow. This policy should be read in conjunction with our Privacy Policy, which provides more detail on the types of data we collect and why.

2. Your Right to Request Data Deletion

You generally have the right to request the erasure (deletion) of your personal data that we hold. This right applies in certain circumstances, such as:

  • The personal data is no longer necessary for the purpose for which we originally collected or processed it.
  • You withdraw your consent for processing, and there is no other legal basis for us to continue processing.
  • You object to the processing, and there are no overriding legitimate grounds for us to continue.
  • The personal data has been processed unlawfully.
  • The personal data must be erased to comply with a legal obligation.

3. How to Request Deletion

If you wish to request the deletion of your personal data associated with your Craple account or interactions:

  1. Submit Your Request: Please send an email clearly stating your request for data deletion to contact@craple.com. To help us identify your data accurately, please include information sufficient to verify your identity (e.g., the email address associated with your account, your name, and perhaps a recent order number if applicable).
  2. Verification: We may need to take reasonable steps to verify your identity before proceeding with the deletion request to prevent unauthorized actions.
  3. Processing Time: Upon verifying your request, we will initiate the deletion process. We aim to complete the deletion from our active systems within a reasonable timeframe, typically within 15-30 days, unless exceptions apply (see Section 4).
  4. Scope of Deletion: We will securely delete or anonymize the requested personal data from our active databases and systems used for day-to-day operations.
  5. Backup Systems: Please note that deleted data may persist in our secure, encrypted backup archives for a limited period as part of our routine backup cycles, maintained for disaster recovery and business continuity purposes. This data is isolated, not actively used, and will be overwritten or permanently deleted according to our established data retention schedules for backups.
  6. Confirmation: Once the deletion process is complete for our active systems, we will send you a confirmation email.

4. Important Exceptions to Deletion

Please be aware that we may be legally required or permitted to retain certain information, even after a deletion request, under specific circumstances. We cannot delete data where it is necessary to:

  • Comply with Legal Obligations: Retain transaction records for tax, accounting, or other regulatory requirements mandated by law.
  • Complete Transactions or Provide Ongoing Services: Fulfill pending orders, process returns/refunds, or address ongoing customer service issues related to your account.
  • Establish, Exercise, or Defend Legal Claims: Retain information relevant to potential or actual litigation or disputes.
  • Detect Security Incidents & Prevent Fraud: Keep records necessary for security purposes or to prevent fraudulent activities.

If any of these exceptions apply, we will inform you. We will only retain the minimum necessary data for the required purpose and duration and will delete it once the retention period expires or the purpose is fulfilled.

5. Irreversibility of Deletion

Once your data has been permanently deleted from our active systems, it cannot be recovered by you or by Craple employees. If you request deletion, you will lose access to your account history and any associated information. Please be certain before making a request.

6. Contact Us

If you have any questions about this Data Deletion Policy or how to exercise your rights, please contact us at: