Terms of Use - Craple.com

Last Updated: April 18, 2025

1. Introduction and Acceptance of Terms

Welcome to Craple! These Terms and Conditions (“Terms”) govern your access to and use of the website https://craple.com (the “Website”) and the purchase of products (“Products”) offered directly by Craple (“Craple”, “we”, “us”, “our”).

By accessing the Website, browsing, creating an account, or purchasing Products from us, you (“Customer”, “you”, “your”) agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy, which are incorporated herein by reference. Please read all these documents carefully.

If you do not agree to these Terms or any incorporated policies, you must not use this Website or purchase Products from Craple.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website or purchase of Products following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Use of the Website

Eligibility: To use this Website and purchase Products, you must be at least 18 years old or the age of legal majority in your jurisdiction. By using the Website, you represent that you meet this requirement.
License to Use: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes, specifically to browse Products and make purchases, subject to these Terms.
Prohibited Conduct: You agree not to:
- Use the Website for any illegal or unauthorized purpose.
- Violate any applicable laws in your jurisdiction or the laws of India.
- Interfere with or disrupt the Website, servers, or networks connected to the Website.
- Attempt to gain unauthorized access to any portion of the Website or any systems or networks connected to it.
- Use any automated means (like bots, spiders, scrapers) to access the Website or collect data.
- Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content without our express written permission.
- Transmit any worms, viruses, or any code of a destructive nature.
- Post or transmit any material that is defamatory, obscene, offensive, infringing, or otherwise unlawful.

3. Customer Accounts (If Applicable)

Account Creation: You may be required or choose to create an account to access certain features or make purchases. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
Account Security: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Craple will not be liable for any loss or damage arising from your failure to protect your account information.
Account Termination: We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, including if we believe your conduct violates these Terms or applicable law.

4. Product Information and Pricing

Product Descriptions: We strive to provide accurate descriptions and images of our Products. However, as many items are handmade, slight variations in color, finish, size, or texture may occur and are not considered defects (See Section 8 of our Return & Refund Policy). We do not warrant that Product descriptions or other content are error-free, complete, or current. If a Product you receive is not as described, your sole remedy is to return it in unused condition according to our Return & Refund Policy.
Pricing: All prices are listed in USD. Prices are subject to change without notice. The price charged for an order will be the price in effect at the time the order is placed. Prices do not include shipping costs or applicable customs duties and taxes, which are the customer’s responsibility (see Section 6).
Errors: While we strive for accuracy, pricing or typographical errors may occur. If we discover an error in the price of a Product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we cannot contact you, we will treat the order as cancelled.

5. Orders, Payment, and Acceptance

Order Placement: Placing an order constitutes an offer by you to purchase the Products under these Terms.
Order Confirmation: After you place an order, you will receive an email acknowledging receipt. This email does not constitute acceptance of your order.
Order Acceptance: Order acceptance and the formation of the contract between you and Craple occur when we dispatch the Products and send you a shipping confirmation email.
Right to Refuse: We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product or pricing information, or issues identified by our fraud prevention department.
Payment: You agree to provide valid payment information for all orders. We use third-party payment processors (e.g., PayPal, Stripe, Razorpay). By submitting payment information, you authorize us (or our processor) to charge the applicable amount. Payment must be received in full before dispatch.

6. Shipping, Customs, Duties, and Taxes

Shipping: We will ship Products according to our Shipping Policy. Shipping times are estimates only and not guaranteed.
Customs, Duties, and Taxes: As stated in Section 4, prices displayed on our Website do not include any taxes or duties. You, the customer, are solely and entirely responsible for any and all customs duties, import taxes (such as Value Added Tax (VAT) or Goods and Services Tax (GST) in your country), sales taxes, brokerage fees, or other charges levied by your country’s customs authorities or government upon import. These fees are separate from the Product cost and shipping charges paid to Craple. Craple does not collect these fees at checkout, and we have no control over them, nor can we predict their amount. Please note that unlike some online marketplaces which may collect VAT/GST at checkout under specific schemes (like the EU IOSS), Craple does not pre-collect these import taxes. Therefore, all such charges are payable by you directly to the relevant authorities in your country upon arrival. We strongly recommend contacting your local customs office for detailed information on potential charges before placing your order to avoid surprises. We are legally required to declare the actual value of the goods on customs forms and cannot mark packages as “gifts” or declare a lower value. Failure to pay required customs fees may result in the package being refused entry, returned to sender (potentially at your expense), or destroyed by customs authorities. In such cases, Craple bears no responsibility, and no refund for the product or shipping will be issued, as detailed further in our Shipping Policy.

7. Returns and Refunds

All returns and requests for refunds are governed by our Return & Refund Policy. Please review it carefully. Key points include:

You have 30 days from receipt to initiate a return for eligible items.
You must contact us within 7 days for damaged, defective, or incorrect items.
Items must be returned unused, in original condition and packaging.
Customers are responsible for return shipping costs, unless the return is due to our error (damaged, defective, incorrect item).
Original shipping costs are non-refundable, except in cases of our error.
Refunds are processed to the original payment method after inspection.

8. User Content (Reviews and Comments)

Submissions: If you submit reviews, comments, feedback, suggestions, or other content (“User Content”) to the Website, you grant Craple a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.
Responsibility: You represent and warrant that you own or control all rights to the User Content you submit; that the content is accurate; that it does not violate these Terms or infringe upon the rights of any third party (including intellectual property or privacy rights); and that it is not illegal, obscene, threatening, defamatory, or otherwise injurious to third parties.
Monitoring: Craple has the right, but not the obligation, to monitor, edit, or remove any User Content. We take no responsibility and assume no liability for any User Content posted by you or any third party.

9. Intellectual Property

All content included on or comprising the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Craple or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws. You may not systematically extract or re-utilize parts of the content of the Website without our express written consent. Specifically, you may not reproduce, duplicate, copy, sell, resell, republish, or otherwise exploit any material from Craple for any commercial purpose without our express written permission.

10. Privacy and Cookies

Your privacy is important to us. Our collection and use of your personal information are governed by our Privacy Policy. We use cookies as described in the Privacy Policy. By using the Website, you consent to such processing and the use of cookies.

11. Third-Party Links

The Website may contain links to websites operated by third parties. These links are provided for your convenience only. We do not endorse or assume any responsibility for the content, privacy policies, or practices of third-party websites. Your access to such sites is at your own risk.

12. Disclaimer of Warranties

THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE ARE PROVIDED BY CRAPLE ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. CRAPLE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CRAPLE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CRAPLE DOES NOT WARRANT THAT THE WEBSITE, ITS SERVERS, OR EMAIL SENT FROM CRAPLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

13. Limitation of Liability

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CRAPLE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. IN NO EVENT SHALL CRAPLE’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING FROM YOUR USE OF THE WEBSITE OR PURCHASE OF PRODUCTS EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Craple, its owners, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that arise from or relate to your violation of these Terms, your violation of any law or the rights of a third party, or your User Content.

15. Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms, the Website, or the purchase of Products shall be subject to the exclusive jurisdiction of the competent courts located in Roorkee, Uttarakhand, India. You agree to submit to the personal jurisdiction of such courts.

16. General Provisions

Entire Agreement: These Terms and the policies incorporated by reference constitute the entire agreement between you and Craple regarding your use of the Website and purchase of Products, superseding any prior agreements.
Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Language: These Terms may be available in multiple languages. In case of any conflict or discrepancy between the English version and any other language version, the English version shall prevail.
Assignment: You may not assign these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
Headings: The headings used in these Terms are for convenience only and do not limit or otherwise affect these Terms.

17. Contact Information

Questions about these Terms and Conditions should be sent to us at:
Email: contact@craple.com
Phone: (+91) 8445323452
Address: Shop No. 7, Dehradun Road, Rampur Roorkee – 247667, Uttarakhand, India.