We aim to process and dispatch orders within 1-2 business days (Monday-Friday, excluding public holidays in India) after payment confirmation. Orders placed later in the day may ship the following business day. Orders placed on Friday afternoon or over the weekend will typically ship on the subsequent Monday. For custom items or during busy periods, processing may take slightly longer as noted in our Shipping Policy.

Yes, you can request a change to the shipping address as long as your order has not yet been processed for shipment. Please email us immediately at contact@craple.com with your order number and the correct, complete shipping address. Once an order is packed or shipped, we cannot change the address.

• Standard Products: You can request to cancel your order before it has been shipped. Please contact us immediately at contact@craple.com with your order number. Once an order is shipped, it cannot be canceled and must be handled as a return according to our Return & Refund Policy.
• Custom/Personalized Products: These orders can only be canceled within 12 hours of placing the order. After this period, cancellation is not possible.
• Changes: If you need to change details (like an item or quantity) after ordering, please contact us immediately. We cannot guarantee changes can be made once the order enters processing, but we will do our best to accommodate your request.

Occasionally, an order might be automatically flagged and canceled by our system due to suspected fraud or inconsistencies in payment or shipping information. If you believe your order was canceled in error, please try placing the order again using a different payment method, ensure all details are correct, or contact us at contact@craple.com for assistance.

We accept payments via major credit/debit cards (processed securely through providers like Stripe or Razorpay etc.) and PayPal. All payments are processed securely through trusted third-party gateways. Craple does not store your full credit card details.

Yes. We use reputable, secure third-party payment gateways (like Stripe, PayPal, Razorpay etc.) that employ industry-standard encryption and security protocols. Your sensitive payment details are handled directly by these providers, not stored by Craple.

No, Craple does not add hidden charges. The total cost you see at checkout includes the price of the Product(s) and the calculated shipping cost. However, please be aware of potential import duties and taxes levied by your country upon arrival – these are not collected by Craple and are the customer's responsibility (see next question).