Last Updated: April 18, 2025

Welcome to Craple! We are committed to providing you with a smooth and transparent shopping experience. This policy outlines how we handle shipping. For detailed information on returns and refunds, please see our dedicated Return & Refund Policy.

Shipping Policy

1. Shipping Destinations & Cost:

• We are pleased to offer FREE Standard Shipping on all orders to the following countries:

Shipping to Other Destinations: If your country is not listed above, please contact us at contact@craple.com. We may be able to arrange shipping to your location upon special request and will provide you with a custom shipping quote and estimated delivery time. Standard free shipping does not apply to unlisted destinations.

2. Order Processing Time:

• We aim to process and dispatch your order within 1-2 business days (Monday-Friday, excluding public holidays in India) after payment confirmation.
• Processing times may vary based on the item type:
  • Standard Items: Typically dispatched within 1-2 business days.
  • Custom-Made Items (Small Quantities): Typically dispatched within 3-5 business days.
  • Bulk Custom-Made Orders: Dispatch time will be confirmed upon order placement and agreement.
• We will inform you if any significant delays beyond these estimates are expected.

3. Shipping Carriers & Methods:

• Standard Shipping (Default): To provide reliable free delivery, we partner with reputable international carriers such as DHL, FedEx, USPS, Royal Mail, ShipGlobal, Aramex, Canada Post, and others. We select the most suitable carrier for your destination.
• Expedited Shipping (On Request): Faster shipping options may be available upon request. If you require expedited shipping, please place your order using the standard free shipping option and then contact us immediately at contact@craple.com. We will calculate the additional costs for available express services and provide you with a quote and payment options.

4. Estimated Delivery Times (Standard Shipping):

• Once dispatched, estimated delivery times for standard shipping vary by destination. Please note these are estimates only, and actual delivery times can vary due to factors beyond our control (e.g., customs processing, carrier delays, weather).
  • USA / UK / France / Germany / Italy / Netherlands / Austria: Approximately 7-10 business days
  • Canada / Australia: Approximately 8-12 business days
  • Poland: Approximately 11-16 business days
  • Spain: Approximately 14-19 business days
• Note: Business days do not include weekends or public holidays in India or the destination country.

5. Order Tracking:

• Once your order ships, you will receive a confirmation email containing tracking information, allowing you to monitor your package’s journey online.

6. Customs, Duties, and Taxes:

• IMPORTANT: Customer Responsibility
  • International orders may be subject to import duties, taxes, brokerage fees, and customs clearance charges levied by the destination country upon arrival.
  • These charges are the sole responsibility of the customer. Craple does not collect these fees, and they are not included in the item price or shipping cost.
  • Charges vary by country and are typically determined by the local customs office based on the declared value and type of goods.
  • We strongly recommend contacting your local customs office for information on potential charges before placing your order to avoid surprises.
  • Craple is legally required to declare the full value of goods on customs forms and cannot mark packages as “gifts” or declare a lower value to circumvent customs fees.
  • Failure to pay customs fees may result in the package being returned or disposed of by customs authorities. Please see Section 12 regarding refused packages.

7. Packaging:

• We understand the importance of secure packaging for fragile handicrafts. We take great care in packaging your items using high-quality, protective materials to ensure they arrive safely and in excellent condition.

8. Address Accuracy:

• It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. Please double-check your shipping address carefully.
• We verify customer addresses before dispatch. However, Craple is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. (See Section 12 for undeliverable packages).

9. Shipping Restrictions:

• PO Boxes / APO / FPO Addresses: Due to carrier limitations, we may be unable to ship to PO Box, APO, or FPO addresses in certain countries or specific zip codes. We verify addresses before dispatch. If we cannot ship to the address provided, we will contact you to request an alternative address or discuss options.
• In rare cases, we may be unable to ship specific items to certain locations due to legal restrictions or carrier limitations. If this affects your order, we will contact you promptly.

10. Shipping Disclaimer:

• While we work closely with our shipping partners for timely delivery, unforeseen circumstances (e.g., severe weather, customs delays, peak season backlogs, pandemics) can occasionally impact delivery times. We appreciate your understanding in such situations.

11. Lost or Damaged Packages:

• Damaged Items:
  • If your package arrives with visible external damage, before opening it, please try to take photos and/or a short video of the damaged packaging.
  • If the item inside is found to be damaged upon opening, please contact us at contact@craple.com within 7 days of receiving the package.
  • Include your order number, clear photos and/or video of the damaged item(s), and photos of the internal and external packaging. This evidence is crucial for us to file a claim with the shipping carrier.
• Lost Packages (Not Delivered):
  • If your package has not arrived within a reasonable time after the estimated delivery window, please check the tracking information first.
  • If the tracking hasn’t updated for an extended period or the package appears lost, please contact us at contact@craple.com, preferably within 7 days of the end of the estimated delivery window.
• Package Marked Delivered but Not Received:
  • If your tracking shows “Delivered” but you have not received the package, please check around your property, with neighbors, or building management first.
  • If you still cannot locate it, contact us immediately at contact@craple.com. We will work with the shipping partner to obtain Proof of Delivery (POD) and investigate the situation.
• Resolution: For verified cases of damage during transit…, we will work with you to find a satisfactory solution, such as sending a replacement or issuing a refund, in accordance with our Return & Refund Policy. The outcome will depend on the specific situation and the carrier’s investigation results.

12. Undeliverable or Refused Packages:

• Returned Due to Customer Error/Action: If a package is returned to Craple because of:
  • An incorrect or incomplete address provided by the customer.
  • Failure to claim the package from the carrier or customs after notification.
  • The customer refusing the delivery (including refusal due to customs fees).
  • The customer will be responsible for all associated shipping costs. This includes the original shipping cost (even if initially free), any return shipping charges billed to Craple by the carrier, and any applicable re-attempt delivery fees charged by the carrier if applicable.
• Reshipment: We can offer to reship the returned package. The customer will be responsible for paying the new shipping costs, which will be calculated based on the destination country.
• Refusal of Delivery (Especially Due to Customs):
  • If a customer refuses delivery of a package, particularly due to unwillingness to pay customs duties or taxes, the customer is fully responsible.
  • In such cases, international carriers may dispose of the package or charge significant fees to return it to India.
  • Therefore, if a package is refused by the customer, no refund, return, or exchange will be possible for the order. The customer forfeits the item(s) and any payment made.

13. Contact Us:

If you have any questions about our Shipping Policy, please contact us using the details below. For questions specifically about returns or refunds, please first consult our Return & Refund Policy or contact us:

• Email: contact@craple.com (Please use subject “Shipping Policy Query” or “Return Policy Query”)
• Office Address: Shop No. 7, Dehradun Road, Rampur Roorkee – 247667, Uttarakhand, India.

We reserve the right to update this policy at any time. Please review it periodically for any changes.